视频丨市场监管总局公布新规优化消费维权规制恶意索赔

\u003cdiv class=\"rich_media_content\"\u003e\u003c!--NO_AD_ERROR_2--\u003e\u003c!--VIDEO_0--\u003e\u003cspan style=\"text-align: center;font-size: 13px;color: rgb(136, 136, 136); line-height: 14px;margin-bottom: 22px;margin-top: 8px; display: block;\"\u003e\u003c/span\u003e\n\u003cp data-source=\"cke\"\u003e记者今天了解到，为适应市场监管新形势新要求、提升投诉举报处理质效、更好保护消费者和经营者合法权益，近日，市场监管总局修订发布《市场监督管理投诉举报处理办法》（以下简称《办法》）。《办法》的修订实施将有力健全统一权威、科学高效、便民利企的市场监管投诉举报处理体系，更好服务经济高质量发展、保障人民高品质生活。\u003c!--NO_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\n\u003cp class=\"text_align-justify\" data-source=\"cke\"\u003e《办法》是对原《市场监督管理投诉举报处理暂行办法》的修订，新𷘲个条款，修�个条款，对适用范围和一些条款表述也进行完善。主要包括四方面修订重点：\u003c/p\u003e\n\u003cp class=\"text_align-justify\" data-source=\"cke\"\u003e\u003cstrong data-source=\"cke\"\u003e强化权益保护，推动\u003c/strong\u003e\u003cstrong data-source=\"cke\"\u003e纠纷\u003c/strong\u003e\u003cstrong data-source=\"cke\"\u003e化解。\u003c/strong\u003e完善行政调解程序，对投诉不予受理的告知、鉴定检测程序、委托调解、调解期限、调解的救济等作了增补修改；新增投诉处理的回访问效要求；新增规定开展消费预警和风险提示，引导经营者通过消费维权服务站、首问负责、先行赔付、在线争议解决等机制预防和解决消费者权益争议，推动消费环境源头治理。\u003c!--NO_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\n\u003cp class=\"text_align-justify\" data-source=\"cke\"\u003e\u003cstrong data-source=\"cke\"\u003e优化投诉管辖\u003c/strong\u003e\u003cstrong data-source=\"cke\"\u003e，压实平台责任\u003c/strong\u003e\u003cstrong data-source=\"cke\"\u003e。\u003c/strong\u003e针对部分网店身份信息不真实、平台协助解决争议不到位等问题，新增规定平台内经营者未在平台依法公示地址，或者通过平台公示的地址无法取得联系的，由平台经营者住所地处理投诉，以更好落实平台主体责任和属地监管责任。\u003c!--NO_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_2--\u003e\n\u003cp class=\"text_align-justify\" data-source=\"cke\"\u003e\u003cstrong data-source=\"cke\"\u003e优化\u003c/strong\u003e\u003cstrong data-source=\"cke\"\u003e举报程序，提高处理效能。\u003c/strong\u003e完善举报的形式要件，提高举报的真实性和有效性；新增规定重复举报的不予处理和并案处理机制，优化举报告知程序，提高基层行政效率；删除广告领域的举报移送程序，强化同案管辖；明确统一通过全�平台处理，加强大数据分析应用。\u003c!--NO_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_3--\u003e\n\u003cp class=\"text_align-justify\" data-source=\"cke\"\u003e\u003cstrong data-source=\"cke\"\u003e规制恶意索赔，防止制度滥用。\u003c/strong\u003e新增规定不得滥用投诉举报权利，牟取不正当利益，侵害经营者的合法权益；明确投诉人应当提供真实身份信息和相应的事实依据，对提供虚假材料、冒用他人名义、拒不配合核验真实身份的不予受理；在立法层面列举判断生活消费需要的考虑因素；明确对敲诈勒索、骗取赔偿等违法索赔的终止调解，并移送公安机关依法处理。\u003c!--NO_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\n\u003cp class=\"text_align-justify\" data-source=\"cke\"\u003e《办法》�𻂌�日起施行。\u003c/p\u003e\n\u003cp class=\"text_align-justify\" data-source=\"cke\"\u003e（总台央视记者汪君王婧）\u003c/p\u003e\n\n\u003cp data-source=\"cke\"\u003e\u003cspan class=\"color-a4acb6\" data-source=\"cke\"\u003e\u003cspan class=\"font_size-16px\" data-source=\"cke\"\u003e©2026中央广播电视总台版权所有。未经许可，请勿转载使用。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\n\n\n\u003cstyle\u003e.rich_media_content{--news-tabel-th-night-color: #444444;--news-font-day-color: #333;--news-font-night-color: #d9d9d9;--news-bottom-distance: 22px}.rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.rich_media_content{color:var(--news-font-day-color);font-size:18px}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) 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【纠错】【责任编辑:电动小马达丶】

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新华全媒头条丨新春走基层｜库姆塔格的守桥人

视频丨市场监管总局公布新规 优化消费维权 规制恶意索赔

视频丨市场监管总局公布新规 优化消费维权 规制恶意索赔

视频丨市场监管总局公布新规优化消费维权规制恶意索赔

视频丨市场监管总局公布新规优化消费维权规制恶意索赔